Frequently Asked Questions
Everything you need to know about shopping at Brights Nest
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location within the continental US.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our delivery services to more countries soon.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged item and packaging so we can arrange a replacement immediately.